TERMS & CONDITIONS
TERMS & CONDITIONS
Last update 02/05/2018
Effective as of: 02/05/2018
1.1 www.mobilebet.com is operated and maintained by Co-Gaming Ltd. The contractual relationship is between you as a player (hereinafter “you” or the “player”) and Co-Gaming Ltd (Mobilebet). Mobilebet is incorporated in Malta having its registered office at 3rd Floor, Spinola Park, Triq Mikiel Ang Borg, St. Julians, SPK1000, Malta (Company registration number C 47444).
The NetEnt Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 13th October 2011, under license number MGA/CL1/619/2009.
The Microgaming Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 8th November 2011, under license number MGA/CL1/773/2011.
The Play'n Go Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 19th May 2014, under license number MGA/CL1/964/2014.
The Evolution Live Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 3rd July 2014, under license number MGA/CL1/877/2013.
The Yggdrasil Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 5th May 2015, under license number MGA/CL1/1058/2014.
The Betsoft Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 7th July 2015, under license number MGA/CL1/1057/2014.
The Thunderkick Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 24th September 2015, under license number MGA/CL1/1094/2015.
The NYX Interactive Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 3rd March 2017, under license number MGA/CL1/1310/2017.
The Relax Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 24th September 2015, under license number MGA/CL1/1095/2015.
The NolimitCity and the SBTech Sportsbook are provided by Come On Curacao N.V. which operates under the gaming license of Antillephone Services N.V. granted by the Government of Curacao.
The WMS Casino is licensed under the Alderney Category 2 Associate Certificate number 136 C2A (Jadestone Networks).
1.2 Co-Gaming Ltd. operates and maintains the website www.mobilebet.com (the "site"). The contractual relationship between you as a player (hereinafter "you" or the "player") and Co-Gaming Ltd., your use of the site and the games, and any other services provided by Co-Gaming Ltd. is governed by these terms & conditions.
1.3 Playing at Mobilebet is restricted to individuals of legal age as determined in the jurisdiction in which the player resides, being an individual who has registered as a player and who holds a player's account with Mobilebet. Under no circumstances may a person register or play if he/she is under 18 years of age. If any funds are deposited by an underage individual, the funds as well as any winnings will be forfeited to the MGA.
1.4 The player understands and acknowledges that the games and any other services provided on the site are for entertainment purposes only. Any use of Mobilebet for any other purposes or intentions is strictly prohibited. You hereby acknowledge that your interest in the games and other services provided by Mobilebet is of a personal nature.
1.5 By registering with Mobilebet you acknowledge and confirm your full acceptance of these terms & conditions and that you understand the rights and obligations that they set forth herein. Should a player not fully understand these terms & conditions, the player is advised not to register and not to participate in any of Mobilebet's games and services. If the terms & conditions have been translated into various languages these reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.
1.6 Mobilebet reserves the right to amend, vary or modify these Terms and Conditions. It is exclusively in Mobilebet’s discretion as to whether to give you notice of such amendment, variation or modification to the agreement between you and Mobilebet. Where however such amendment, variation or modification is considered by Mobilebet to be a material change, then Mobilebet will provide you as a player with notice of such change. Should you not accept such change, you will no longer have a right to use the website. A material change is considered to be one that brings about a substantial limitation on your current rights.
1.7 The headings of these Terms & Conditions are for convenience only, are not part of the agreement, and do not affect its interpretation.
2. USE OF SITE AND SERVICES
2.1 In order to use the games and services provided by Mobilebet the player has to register personally and must open an account, known as the player's account. Only one player's account is allowed per player. Mobilebet reserves the right to refuse any application for a player's account.
2.2 Multiple accounts that are linked by the same device/household/IP address are not allowed. In case it is noted that there are similar accounts, any funds on these players’ accounts will be frozen. Furthermore, the customer accounts may be closed by Mobilebet at its own discretion.
2.3 Any individual registering to become a player with Mobilebet must provide valid, complete and correct information to Mobilebet. You hereby acknowledge that if any of the information that you provide to Mobilebet is false or incomplete, your registration will be refused. Should you already be registered as a player with Mobilebet, Mobilebet is entitled and required to cancel your registration as a player and close your player's account, however contractual obligations already made will be honored.
2.4 Upon registration the customer can either play for fun money or for real money.
2.5 Immediately after registration Mobilebet sends out a verification email. Click on the link to verify your e-mail address.
Mobilebet also offers mobile phone number verification tools where the customer can choose to verify his/her mobile number by requesting verification PIN that is sent directly to the mobile number by Mobilebet. Verification is completed after the customer enters this PIN number into his/her Mobilebet profile.
2.6 The player can view his/her personal details held by Mobilebet at all times and is also duty bound to maintain such personal details up-to-date, accurate and complete. The player may make any necessary changes until such time when verification documents have been requested by Mobilebet. If Mobilebet had already requested for verification documents and the player needs to amend any personal details then the player is to contact customer support who will update the details on behalf of the player. Customer support may at any time request for updated personal documentation to verify the changes requested by the player.
2.7 Upon registration, the player must select a username and a password. The username has to be 5-16 characters. The password has to be 5-15 characters and it's recommended that it include letters, numbers and special characters. Players must always log on using their username and password when accessing the site and their player's account. Players shall not allow any person, other than themselves, to use their player's account, to access and/or use any materials or information from the gaming system, to accept any prize, or to participate in any of the games.
2.8 The password should never be written-down or communicated to any other person, and should be changed on a regular basis. You are obliged to keep your account information, user-name and password secret and confidential and you are solely responsible for all use of the services through your user-name and password. In case you become aware of any known or suspected unauthorized use of your account or breaches of security you are required to immediately notify Mobilebet hereof in order to suspend your player's account. Any unauthorized use of your user-name or password shall be deemed as your use and you are responsible for all charges to your account until such notification is made to Mobilebet. Should a player give away, share, or lose his username and/or password, Mobilebet will not be held responsible for any loss or damage as a result thereof.
2.9 A player's account can have the following status:
Open: A player's account can only be opened by the player and will remain open as long as the account is not closed by the player or Mobilebet.
Closed: A player's account can be closed by the player (See section 3.2) or by Mobilebet in accordance with these terms & conditions.
Deposits & withdrawals
2.10 Mobilebet does not accept cash payments to the player's account.
2.11 Mobilebet offers several different methods for making a deposit or withdrawal from player´s account. Further details on the options currently offered and any charges associated, can be found in the cashier section. Information regarding deposit and withdrawal limits, processing times, qualifications and processing fees can also be found in the cashier section. Your bank may independently charge you for bank wire transfers and other methods of payment.
2.12 Mobilebet may appoint a payment solution provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals on behalf of Mobilebet.
2.13 Deposits have a wagering requirement. Hence, the minimum wagering requirement shall be to wager one time the deposited amount before a withdrawal can be approved.
2.14 Mobilebet will not accept a wager from a player unless there are sufficient funds in the player's account to cover the amount of the wager. Mobilebet reserves the right to refuse or limit any wager. The player will not be granted any credit by Mobilebet. Neither deposits nor winnings are interest-bearing, i.e. the player will not receive any interest on the balance on the player's account. Players are not entitled to make any transfers between players or between different player's accounts. Furthermore it is not possible for the player to transfer sell, buy or acquire any player´s account from any player to another, whether for money or otherwise.
2.15 Mobilebet will monitor all wagers and account transactions. All wagers are binding, even if the player had browser problems, Internet connection problems or other problems not caused by Mobilebet. Any winnings will be credited appropriately to the player's account in the case that the player won. In the event of a game malfunction or use of the website in a way not intended by the design, all related wagers are considered null and void, and the player's account will be returned to its starting balance (the account balance prior to erroneous wagering activity).
2.16 In case a deposit made by a player is later refused authorization whether by the player himself or by the banking institution Mobilebet reserves the right to temporarily block the player's account until further investigation and clarification.
2.17 Players may be presented with a list of required documents before making a withdrawal request. We will endeavor to process all requested withdrawals within 24 hours, providing that verification documents have been received. Mobilebet reserves the right to refuse a withdrawal and request additional documents by email. Bonus money will not be paid out from the player's account. The minimum amount for a single withdrawal request is 20 Euro. Any withdrawal can be subject to random security checks to prevent fraudulent activity and money laundering.
2.18 Mobilebet reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Mobilebet carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Mobilebet with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player's account might be closed permanently and or a withdrawal may be refused if a player does not provide Mobilebet with the required documents and or if the player is found to have supplied false or misleading information.
All documents that are sent to Mobilebet are confidential and will be handled by special staff under the data protection regulations (Malta Data Protection Act Cap.440). The reason why Mobilebet requires these documents is to guarantee the security for all players and to prevent money laundering.
2.19 If a player closes the player's account, all funds excluding any bonus money that might not be redeemable will be transferred to the bank account from where the funds originated.
2.20 Mobilebet actively endeavors to combat money laundering. Withdrawals from a player's account to the player will be made to the account from which the transfer to the player's account was made.
2.21 If a player requests a bank withdrawal, the player may need to provide Mobilebet with a bank statement that shows:
- The name (The name has to be consistent with the name that is indicated in the register at Mobilebet);
- The account number
2.22 It is the players' responsibility to provide sufficient and accurate banking information for Mobilebet to complete a transaction. If the information is not sufficient and accurate any additional fee´s or charges will be levied on the player.
2.23 Mobilebet accepts deposits in different currencies. You must choose one currency as the currency of your players account. The currency cannot be altered after the registration is completed. Deposits received by Mobilebet in any other currency other than the account currency will be converted into the account currency at the prevailing exchange rate.
Mobilebet calculates and settles all matters involving exchange rates in accordance with recognized financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.
2.24 Player to player transfers are prohibited.
Money Laundering & Collusion
2.25 All transactions are checked to prevent money laundering activity. All members of the customer support team and/or payments team will receive adequate training in this regard. It is unlawful to deposit funds from ill-gotten means and all transaction will be checked to identify any such deposits made by users. Any suspicious activity will be reported to the MLRO of Co-Gaming Limited and to the relevant authorities. No employee will tip off or warn a suspicious player that the matter is being investigated.
2.26 Mobilebet prohibits player collusion and takes active measures in prohibiting any use of robots or other devices that distort the normal game.
Last update 18/10/2016
2.27 All bonuses issued by Mobilebet can only be used for playing and may not be transferred or paid out unless stated requirements within the bonus campaign are fulfilled.
2.28 You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to this agreement. These terms are outlined in the relevant promotions information/details pages.
2.29 All bonuses have an expiry date. If the bonus requirements are not fulfilled at the expiry date, Mobilebet reserves the right to cancel or debit the bonus credits from the account.
2.30 Mobilebet reserves the right to cancel/change/stop marketing promotions at any time without prior notice.
2.31 After the player agrees to participate in a bonus promotion, he/she may receive bonus money from Mobilebet. The bonus money granted together with the real money that was used as qualification for the bonus money will be marked as applicable for game play in respect of that particular bonus only. This balance can only be used on products and games that are outlined in the bonus details page. Bonus requirements can only be fulfilled by playing real money bets on products and games that are outlined in the bonus details page.
2.32 The player has the right to cancel a bonus offer from his/her account. In this case all winnings generated by the bonus money will also be cancelled.
2.33 Multiple participations to the same bonus campaign from the same device/household/IP address are not allowed. In case it is noted that there is abuse of bonuses or any other
promotions, the bonus/promotion will be forfeited and any funds on the players account will be frozen. Furthermore, the customer account may be closed by Mobilebet at its own discretion.
2.34 Voucher codes distributed by Mobilebet triggers a bonus promotion to the player account where the voucher is used.
2.35 More detailed information on how bonus and voucher promotions work is available in the customer support knowledge base.
2.36 Mobilebet reserves the right to withdraw any bonus money and VIP points from the player's account if the player has not logged in to his/her player account during the last six months.
2.37 Mobilebet reserves the right to withdraw the Bonus and the resulting profits if any term of the offer or promotion have been breached, furthermore, it may also withhold any other funds held in the player's account to make up for any losses incurred by Mobilebet due to the breach of the said conditions.
2.38 All bonuses, promotions and special offers have a wagering requirement. Unless specified in the terms and conditions of the relevant bonus/promotion information page then the minimum wagering requirement shall be to wager one time the deposited amount on the relevant bonus product before a withdrawal can be made. In case of any discrepancies between this clause and the bonus/promotion terms and conditions then the bonus/promotion terms and conditions shall prevail.
2.39 The maximum payout amount that any customer can request to withdraw after winning any amount related to any no-deposit welcome bonuses or free spins (excluding those winnings deriving from a deposit bonus) is €100 or the equivalent in other currencies. Any amount above €100 will be removed from your player account upon your withdrawal request.
2.40 Mobilebet reserves the right to reverse the wagering that was increased when the bet that was placed with bonus money is cashed out, cancelled or void.
2.41 If the Bonus terms & conditions above have been translated into various languages these reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.
2.42 You are not allowed to place a bet on the following games whilst you avail from a bonus promotion and/or have a bonus balance in your account: Aliens, Robin Hood, Giant Panda, Untamed Crowned Eagle and The Wishmaster. Mobilebet reserves the right to remove any bonuses and/or close your account if you place a bet on the previously mentioned games while having bonus money in your account.
3. PLAYER´S RESPONSIBILITY
3.1 In order to avoid excessive gambling a player will be able to place financial limits on the amount of spending, wagers and deposits.
3.2 The player may close his player’s account by sending such a request to our customer support team. The customer support team will then finalize the closing of the player’s account.
4. CUSTOMER CARE AND COMPLAINTS
4.1 The customer support team will provide support related to the site. Complaints are handled by Mobilebet in accordance with the contact information found on the site. The following e-mail address can be used; support(at)mobilebet.com. All inquiries and complaints must be directed to the customer support team in writing or in electronic format. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the player's identity and gives all relevant details giving rise to the complaint. In the first instance, a Senior Customer Support staff member will thoroughly investigate the matter together with the appropriate personnel or 3rd party vendors, as necessary, and will advise the customer of the outcome within 7 business days of receiving the official complaint. If the customer is still not satisfied with the outcome of the investigation, the dispute can be escalated to the Head of Customer Support who will give a final response to the dispute within 7 business days. If unfortunately, you are not content with Mobilebet’s handling of your complaint you may submit your complaint to the regulating authority.
In respect of NetEnt Casino, Microgaming Casino, Play’n Go Casino, Evolution Live Casino, Yggdrasil Casino, Betsoft Casino, Thunderkick Casino and Relax Casino unresolved complaints you may contact the Malta Gaming Authority (MGA) on the e-mail address support.mga(at)mga.org.mt. Contact telephone number +356 2546 9000.
For NolimitCity Casino and SBTech Sportsbook unresolved complaints you may contact sales(at)e-commercepark.com
For WMS Casino unresolved complaints you may contact the Alderney Gambling Control Commission (AGCC) via this link.
4.2 In the event that there is a discrepancy between the game variations as recorded in Mobilebet's database, and that recorded by the player, the calls recorded in the Mobilebet's game server will be considered valid.
4.3 Spamming of the customer support team (sending repeated copies of the same message) is prohibited. Players are prohibited from harassing or abusing the customer support staff. Players are requested to address their concerns without the use of obscenities or threatening language.
5. TERMINATION AND SUSPENSION
5.1 Mobilebet reserves the right to close your player's account and/or the services provided by Mobilebet with immediate effect and without prior notice if you fail to comply with any provision in these terms & conditions. In case your player's account is closed you may no longer use the site and/or the services provided by Mobilebet. If your player's account is closed due to a material breach of these terms & conditions, Mobilebet will honor previous contractual obligations however any winnings obtained after the breach in the said terms & conditions will be forfeited to the operator.
5.2 You agree to indemnify and hold harmless Mobilebet and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages and costs resulting from your violation of the terms & conditions.
5.3 Mobilebet reserves the right to charge an inactive account fee of 5.00 EUR or equivalent in the other currencies. An inactive account is a players' account having a real money balance that has not recorded any log in for a period exceeding 12 consecutive months. The administrative charge will be imposed on the player’s account. The first fee for an inactive account will be deducted following 12 months of inactivity. All consecutive fees for an inactive account will be deducted on a monthly basis until the player’s account balance reaches zero. All registered players will be notified at least 30 days prior to any fees being incurred that the inactive account fee is to be charged to their accounts. Holders of inactive accounts may instantly reactivate their accounts by logging in or withdrawing the funds within the 30 days' time window without incurring any fees. If after your account has become inactive, you access your account, Mobilebet may consider reimbursement of the fees charged if you can prove that you could not access your account due to a reasonable cause. Mobilebet reserves the right to increase the inactive account fee in line with the MGA.
5.4 If a players’ account having a real money balance has not recorded any log in for a period exceeding 30 consecutive months, it is said to be dormant. The balance on the players account, minus any bonus money, will be paid out to the player. If Mobilebet is unable to contact the player, the money will be forfeited and paid out to the MGA
5.5 A player that has selected to close his player’s account could open this again by sending a request to the customer support team.
6. PERSONAL DATA
6.1 Mobilebet is committed to protect your privacy and personal information. Personal and financial information of all players will be kept confidential. However, under applicable laws and gaming regulations Mobilebet is required to maintain a secure online list of all registered players which may be disclosed to the authorities for scrutiny purposes. Hence personal data needed to identify a player and such player's gaming transactions will not be deleted even if a player's account is closed. Mobilebet may retain such information for the period that is required in accordance with applicable laws and gaming regulations. Customer Service
representatives and other representatives of Mobilebet may have access to the above mentioned data in order to provide quality customer service and to administer our business activities.
6.2 For the purposes of applicable data protection legislation the player hereby consents to the processing of any and all personal data (in manual, electronic or any other form) in connection with the player's transactions in relation to Mobilebet. With the players' approval Mobilebet may use personal details for marketing purposes. Mobilebet undertakes that it shall not process any personal data relative to the player for any purpose other than for administrating the player's transactions with Mobilebet and marketing as approved by the player.
6.3 Mobilebet also has the right to disclose the player's personal information to relevant recipients if it is required to do so by law, or if Mobilebet believes in good faith that such disclosure is necessary to: (1) comply with and legal process served on the licensee or its gaming service; (2) protect the safety of other users of the gaming service or the public ; (3) investigate any suspected violations of the terms & conditions or license agreement, fraud or other similar and/or unlawful activity performed by the player.
6.4 Mobilebet website requires storing of small pieces of data, namely cookies, on the players´ hard drive. Cookies are used to provide a better gaming experience and faster browsing for the player. Usage of a cookie is in no way linked to any personal information of the player. Please note that Mobilebet website can´t be used properly while cookies are disabled.
7. LOCAL LAWS AND PROHIBITIONS
7.1 It is the sole responsibility of the player to understand the laws in his/her jurisdiction of residence relating to all aspects of playing at Mobilebet. Your access to the site is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. Mobilebet makes no representation that materials on the site or Mobilebet's services are appropriate, available or allowed in your jurisdiction. Mobilebet is unable to provide any legal advice regarding this matter and Mobilebet accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with Mobilebet in whichever manner.
7.2 Due to applicable laws persons who are resident in the following countries are expressly prohibited from using the site and playing games provided by Mobilebet. By registering as a player, you confirm that you are not a resident in any of the following countries: Australia, Czech Republic, USA (including its territories), France (including its territories), Turkey, Curacao, Croatia, Spain, Hungary, Romania, Portugal, Poland Ireland and Netherlands. Mobilebet holds the right to close all accounts opened by residents of these countries.
7.3 Currently Mobilebet is unable to offer certain products to players residing from specific countries due to restrictions from the software providers:
SBTech Sportsbook product is not offered to players residing in Afghanistan, Angola, Australia, Belgium, Bulgaria, Denmark, Estonia, Guernsey, Hong Kong, Iran, Israel, Italy, Lebanon, North Korea, Philippines, Russia, Singapore, Syria, Taiwan, Ukraine and Uruguay.
Microgaming Casino is not offered to players residing in Singapore, South Africa, Denmark, United States of America, Spain, France, Italy, Belgium, Bulgaria, Canada, Denmark, Estonia, Latvia, Lithuania, Mexico, Portugal, and Romania.
Microgaming Rabcat games are not offered to players residing in South Africa, Denmark, United States of America, Spain, France, Belgium, Bulgaria, Canada, Denmark, Estonia, Italy, Latvia, Lithuania, Mexico, Portugal, Romania and Austria.
Microgaming game ‘Snake Slot’ is not offered to players residing in Israel.
Microgaming game ‘Shanghai Beauty’ is not offered to players residing in South Africa, Spain, Denmark, France, Norway and Finland.
Microgaming game ‘Battlestar Galactica’ is not offered to players residing in Turkey, Israel, Cuba, Iran, Burma, Libya, North Korea, Sudan and Syria.
Microgaming game ‘Playboy’ is not offered to players residing in Turkey, Israel, Cuba, Iran, Burma, Libya, North Korea, Sudan, Syria and Canada.
Microgaming games ‘Major Millions 5 Reel’, ‘Treasure Nile’, ‘King Cashalot’, ‘Mega Moolah’, ‘Mega Moolah Isis’ and ‘Cash Splash’ are not offered to players residing in Singapore, South Africa, Denmark, United States of America, Spain, France, Belgium,. Bulgaria, Canada, Denmark, Estonia, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Turkey and Israel.
Microgaming games ‘River of Riches’,‘Dragon's Myth’, ‘Forsaken Kingdom’, ‘Legend of Olympus’, ‘Penguin Splash’, ‘Scary Friends’ and 'Classic 243' are not offered to players residing in Austria.
NetEnt games are not offered to players residing in Afghanistan, Albania, Algeria, Angola, Australia, Belgium, Bulgaria, Canada, Cambodia, Denmark, Ecuador, Estonia, France, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Latvia, Lithuania, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Portugal, Romania, Singapore, South Korea, Spain, Sudan, Syria, Taiwan, Uganda, United States of America, Yemen and Zimbabwe.
NetEnt games ‘Frankenstein’ are offered only to players residing in the following countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Israel, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Macedonia, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Sweden, and United Kingdom.
NetEnt games ‘Mega Fortune Dreams’, ‘Divine Fortune’, ‘Hall of Gods’, ‘Arabian Nights’ and ‘Mega Fortune’ are not offered to players residing in Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine and United Arab Emirates.
NetEnt game ‘Mega Joker’ is not offered to players residing in Australia, Austria, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, United Kingdom and Ukraine.
Evolution Live Casino is not offered to players residing in Bolivia, Myanmar, Cuba, Cyprus, Ethiopia, Israel, Kenya, Latvia, Sri Lanka and Syria.
Yggdrasil Casino is not offered to players residing in Afghanistan, America Samoa, Australia, Belgium, Denmark, Egypt, Eritrea, Estonia, France, French Guiana, Greenland, Guam, Holy See (Vatican City), Iran, Iraq, Italy, Kuwait, Malaysia, Marshall Islands, Martinique, Occupied Palestinian Territory, Poland, Puerto Rico, Qatar, Réunion, Saint Barthelemy, Saint Martin, Saint Pierre and Miquelon, Singapore, South Africa, Spain, United States of America, US Minor Outlying Islands, US Virgin Islands, Yemen, and Zimbabwe.
NolimitCity Casino is not offered to players residing in Australia, Czech Republic, France, Ireland, Turkey, Cape Verde, Croatia, Hungary, Romania, Portugal, Poland, Spain, the Netherlands, Curacao, Belgium, Bulgaria, Canada, Denmark, Estonia, Italy, Latvia, Lithuania, Mexico, United Kingdom and United States of America.
Betsoft Casino is not offered to players residing in the United Kingdom and the United States of America.
Relax Casino is not offered to players residing in America Samoa, Cuba, Denmark, France Metropolitan, French Guyana, Hong Kong, India, Iraq, Iran, North Korea, South Korea, Libya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, French Southern territories, United Kingdom, United States of America, Virgin Islands and Zimbabwe.
Fuga games are not offered to players residing in America Samoa, Cuba, Denmark, France, French Southern territories, French Guyana, Hong Kong, Iraq, Iran, North Korea, Libya, Myanmar, Macau, Northern Mariana Islands, Nigeria, French Polynesia, Sudan, United Kingdom, United States of America, Virgin Islands and Zimbabwe.
NYX Interactive Casino games, including Extreme Live games, are not offered to players residing in the United States of America (including its territories), Canada, Australia, Iran, North Korea, Cuba, Sudan, and Syria, Australia, Algeria, Myanmar, Afghanistan, Angola, Bosnia and Herzegovina, Ecuador, Guyana, Iraq, Laos, Panama, Papua New Guinea, Uganda, Vanuatu, Yemen and United Kingdom.
Play’n Go games are not offered to players residing in Afghanistan, Bosnia and Herzegovina, America Samoa, Angola, Cambodia, North Korea, Ethiopia, Iran, Iraq, Laos, Singapore, Syria, Uganda, United States of America, Vanuatu and Yemen.
Thunderkick games are not offered to players residing in Romania, Spain, Denmark, Italy, Belgium, Hungary and United Kingdom.
If you have any questions please contact our customer support.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 All content on the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is owned or licensed by Mobilebet. You may not access, print and download portions of material from the site unless expressly permitted and then solely for your personal and non-commercial use. Information on the site may not be altered, distributed or displayed without the express consent of Mobilebet.
8.2 Mobilebet's trademarks, trade names and other symbols included or referenced on the site are protected by national and international trademark laws. All use of the marks is strictly prohibited without Mobilebet's prior written approval.
9. LIMITATION OF LIABILITY AND DISCLAIMER
9.1 To the extent allowed under applicable laws, neither Mobilebet nor any of its affiliates or service providers accepts any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind arising from or relating to your access to and use of the site and/or the services provided by Mobilebet. In no event shall Mobilebet's total liability to you for all damages, losses, and causes of action exceed the amount paid by you to Mobilebet.
9.2 Mobilebet does not warrant that the site or the services provided by Mobilebet will be uninterrupted or error-free. The site and the services are provided on an "as is" basis.
9.3 Mobilebet reserves the right to change or modify the content of the site at any time without prior notification and will not be liable for possible consequences of such changes. Mobilebet may suspend, discontinue or restrict access to any portion of the site and/or its services at any time and without notice.
10. MISSCARRIED, ABORTED AND CANCELLED GAMES
10.1 If Mobilebet will have a system failure and the game will be corrupted because of this, all players will get their money back for purchased amount.
10.2 If Mobilebet suspects fraudulent activity in any particular game, then Co-Gaming Ltd will have the right to cancel the game. Suspicious players in respect of the fraudulent activity will have their account blocked until further investigations. Any players not so suspected will have their wagered amounts in respect of cancelled games returned to their account. Any suspicious activity will be reported to the directors of Co-Gaming Limited. Mobilebet will also have the right to close a game immediately if something wrong is identified with the game settings, and refunds for purchased bets will be paid out.
10.3 If, at Mobilebet's sole determination, you are found to have cheated or attempted to defraud the service or Mobilebet in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if you make untrue and/or malicious comments with regard to Mobilebet 's operation in any media or forum, Mobilebet reserves the right to publicize your actions as well as to circulate this information to other online gaming sites, banks, credit card companies, and appropriate agencies. Furthermore, Mobilebet may close any accounts, and forfeit account balances, that you have at Mobilebet or at any other Mobilebet related website and/or business.
11. CHAT FUNCTION
11.1 Mobilebet chat function is an online service which allows you to communicate in real time with our customer care in order to provide you with a better quality customer service.
Code of Conduct
11.2 You agree to use the Mobilebet Chat Service in accordance with the following Code of Conduct:
- You will not use the Mobilebet Chat Service to engage in any form of harassment or offensive behavior, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language;
- You will not use the Mobilebet Chat Service to infringe the privacy rights, property rights, or any other rights of any person;
- You will not submit any kind of material or information that is fraudulent or otherwise unlawful or violates any law;
- You will not use the Mobilebet Chat Service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services;
- You will not use the Mobilebet Chat Service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Service or to other members' systems in any way;
- You will not post or transmit in any manner any contact information including, but not limited to, email addresses, "instant messenger" nicknames, telephone numbers, postal addresses, URLs, or full names through your publicly posted information.
11.3 You will be solely responsible for anything and everything you submit to the Mobilebet Chat Service. We cannot assume any responsibility or liability over any material or content published by you or other users on the Service. The responsibility over any published material or content lies solely on the user that submitted it to the Service.
11.4 Mobilebet reserves the right to monitor anything and everything submitted by you to the Mobilebet Chat Service to ensure that they conform to content guidelines that are monitored by us and subject to change from time to time.
11.5 Mobilebet reserves the right to terminate or suspend your access to the Mobilebet Chat Service at any time, with or without notice, for any reason. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the Mobilebet Chat Service at our sole discretion, and you may be referred to the relevant authority.
12. MOBILEBET CASINO
12.1 Mobilebet Casino is powered by NetEnt, Microgaming, Play’n Go, Evolution, Yggdrasil, NolimitCity, Betsoft, Thunderkick, Relax, WMS and NYX.
12.2 At Mobilebet casino you can choose if you want to play for real money or just for fun (with fun money). A good idea can be to start playing with fun money and join the real money games once you feel confident with the software.
12.3 More information about the games can be found under game rules in the casino.
13. MOBILEBET SPORTSBOOK
13.1 Mobilebet Sportsbook is powered by Sports Betting Tech.
13.2 Players cannot cancel or change a bet once the bet has been placed and confirmed.
13.3 Mobilebet accepts bets made online. Bets are not accepted in any other form (email, fax, etc.) and where received will be void - win or lose.
13.4 Mobilebet reserves the right to refuse/cancel any bet or part of a bet before the game starts without providing any justification.
13.5 Mobilebet reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us. If there is evidence of a series of bets, each containing the same selection having been placed by or for the same individual or syndicate of individuals, Mobilebet reserves the right to make such bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
13.6 Winnings will be credited to player's accounts following confirmation of the final result.
13.7 Mobilebet reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, Mobilebet reserves the right to cancel any bet that may have been accepted retroactively.
13.8 Should funds be credited to a client's account in error, it is the player's responsibility to notify Mobilebet of the error without delay. Any winnings subsequent to the error shall be deemed invalid and returned to Mobilebet.
13.9 Bets will be accepted up to the advertised start time. If a bet is inadvertently accepted, which includes an event after its start time, the match/bet will be treated as a 'non-runner'.
13.10 Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
13.11 "If bets" are settled in the order that they appear on your betting slip, until all the money set aside has been used. If the money staked or carried forward onto the next selection is insufficient to follow your instructions, then that selection will be settled in proportion to the amount available.
13.12 Mobilebet does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
13.13 Mobilebet will not be responsible for any damages or losses deemed or alleged to have resulted from or been caused by the website or its content including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or line failure, any person's misuse of the site or its content, or any errors or omissions in content.
13.14 The maximum winning to any customer on any day for bets placed on this website is £100,000 or equivalent in other currencies.
13.15 The minimum amount for a bet is 0.40 GBP or the equivalent in other currencies.
13.16 Mobilebet reserves the right to offer on certain bet types lower odds than on single bets.
13.17 All bets will be processed once the bet has been placed and the acceptance confirmed.
13.18 Although every effort is made to ensure that information displayed on site with regards to an event is correct, it is to be used as a guide only. In the event of any particular information (score, time of game etc.) being incorrect we assume no liability for this. Please refer to our betting rules for information on how we settle individual markets.
13.19 When an event is cancelled, all bets referring will be cancelled automatically and the related accounts will be refunded.
13.20 Winnings from bets placed by German residents will be deducted an amount equivalent to 5% of the total winning. This amount will be deducted directly from the winning and the winning will be paid net (so called retroactive deduction of odds).
13.21 More information on Sportsbook can be found under rules section in the Sportsbook.
13.22 Should the player encounter any confusion regarding bet types, it is the player’s responsibility to contact Mobilebet Customer Support. In cases where ambiguity may arise, the English version of the respective bet type always prevails.
13.22 Only one Free bet is available per customer, per campaign, unless otherwise stated.
13.23 Unless otherwise stated in our communication, free bets must be placed on a selection with odds of 1.50 or higher. Should there be uncertainty surrounding the minimum use requirements of your free bet, these terms and conditions shall prevail.
13.24 Unless otherwise stated in our communication, free bets have an expiry date of 7 days from the day it was credited on account. If the free bet offer is not fulfilled at the expiry date, Mobilebet reserves the right to cancel the free bet.
13.25 Free bets cannot be exchanged for real money or any other bonuses.
13.26 The free bet part of your stake is not included in any returns.
13.27 Free bet offers are limited to one per person, family, household address, email address and shared computer. In case it is noted that there are similar accounts abusing free bets, Mobilebet reserves the right to withdraw the availability of free bet offers from such accounts. Furthermore, the customer accounts may be closed by Mobilebet at its own discretion.
13.28 Free bets cannot be split. It must be used with its full amount on either one single bet or one multiple/combo bet.
13.29 If you choose not to use the full amount of your free bet, the remaining amount will be forfeited.
13.30 Due to abuse of free bet offers, customers who deposit using Neteller or Skrill will not be eligible for any free bet offer.
13.31 If any of the terms are breached, or there is evidence of fraudulent behavior, or a technical issue is detected, Mobilebet reserves the right to void free bets or any bets funded by bonuses.
14. MOBILEBET POINTS
14.1 Mobilebet reserves the right to change the terms and conditions and rules for the Points Program at any time. These changes might relate to, but are not limited to, how the points are generated, how many points are generated and how the points can be spent.
14.2 Mobilebet Points are designed to give benefits to Mobilebet players as they use the site and play on different products. In case Mobilebet suspects you are generating points by making continuous risk-free actions, solely in the purpose of generating additional points, these points can be regarded as having been generated in bad faith and as such shall be removed from the users' account by Mobilebet.
14.3 You can earn Mobilebet Points in many different ways. These are described within the relevant help pages. You can always contact Support for more information.
14.4 Most of the points you have generated are available for immediate use. There are few exceptions where your points will be credited to your points balance once a day. You can review all details of your point's earnings in your Points page.
14.5 Mobilebet Points cannot be transferred between players.
14.6 For practical reasons all points are rounded to the nearest decimal when presented. The underlying calculation is always based on two decimals.
14.7 You can spend your points only in the Mobilebet Shop. From time to time, Mobilebet can alter the products (Lotteries, Merchandise, Donations, Promotions and others) offered in the Shop. Mobilebet reserves the right to offer different products to different players. All products in the shop have a Point value that the player must pay in order to purchase that product. Mobilebet reserves the right to cancel an order and give back the points to the player.
14.8 Your points will expire if you generate no points for 9 months and all the points will be removed from your account.
14.9 You have to give us correct information when you order products from the Shop. Mobilebet is not responsible for any products that are lost or not delivered due to wrong information supplied by the player.
14.10 Point Lotteries might give away cash prizes. You can buy as many lottery tickets as you wish. You can also win multiple prizes from the same Lottery. Winners are drawn randomly from the participating players in the Lottery.
14.11 To participate in any Point Lotteries you must have affected at least one real money deposit onto your Mobilebet account by not later than the actual draw date and time of that particular lottery published on the Mobilebet website. Mobilebet reserves the right to suspend, cancel or withdraw any winnings deriving from such Lotteries if no deposit has been made prior to the draw date and time.
14.12 Mobilebet reserves the rights to provide substitute prize(s) of similar value should the specified prize(s) become unavailable on the lottery draw date or for reasons beyond its control. Cash or credit alternatives will be offered. None of the prizes are transferable.
14.13 Prizes are specified in the Mobilebet shop page. Prizes are subject to terms and conditions including the general terms of Co-Gaming Limited.
14.14 The winner(s) may be required to participate in publicity connected with such Lotteries and it is a condition of entry that the winner(s) agree to their name, photo, country of residence and interview being made publicly available if they win.
14.15 Mobilebet reserves the right to suspend, cancel or amend any promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
14.16 Mobilebet will not be liable for any loss or damage whatsoever (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained in connection with any promotion or as a result of accepting the Prize.
14.17 Mobilebet will attempt to notify the winner within up to 30 days after the closing date for entries to the lottery, or as otherwise indicated in the Mobilebet shop page, and where time is of the essence for such a period as Mobilebet shall in its absolute discretion deem reasonable. He/she will be contacted on the phone/mobile number, by SMS text, by email or postal address provided upon registration. The winner will have a specified fixed time period in which to claim his or her prize. If Mobilebet is unable to notify the winner, or if the winner fails to respond within the fixed time period as specified (30 days) and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and Mobilebet reserves the right to select an alternative winner.
14.18 Mobilebet reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request, Mobilebet reserves the right to disqualify the entrant from the competition.
14.19 In the event of fraud, abuse, and/or an error affecting the proper operation of this Lottery, Mobilebet reserves the right to end or suspend the Lottery; amend these terms & conditions and declare void the notification of winner(s).
14.20 Donations will be requested by the player and be carried out by Mobilebet. Mobilebet will ensure that the donation is made properly and the player that has requested the donation has received official confirmation from the relevant organization.
14.21 Taxes, if any, on any Prize is Players sole responsibility.
15. RESPONSIBLE GAMING
15.1 Mobilebet wants to ensure that players enjoy their experience when they visit the site. That's why we ask you to bet responsibly. Betting can be great entertainment, but maybe addictive thus why we request you to stay in control. We will always endeavor to help you if you find yourself in difficulties. In order to help you bet sensibly we have put in place a number of measures to assist you to gamble sensibly.
15.2 Financial Limits: Mobilebet provides tools to help control your gaming. You can establish limits on (1) the amount you spend (net deposits = deposits – withdrawals); (2) the amount you deposit (sum of all deposits) and (3) the amount you wager (sum of all game play) over a given period, be it daily, weekly or monthly. A requested limit will have effect immediately the first time it is submitted or in case a prior limit is lowered. If the limit amount is increased or terminated, such change will have effect after a seven day cooling off period. Further information can be found in the Account Limits section under “Account Settings”.
15.3 Self Exclusion: If you want to take a break from gaming for a while, you can exercise the right to exclude yourself from playing at Mobilebet by sending such as request to our customer support team. You can choose either a short period (1 day, 3 days, 7 days, 1 month or 3 months) or long exclusion period (6 months and over). If you wish to change or terminate this option, such change will have effect after a seven day cooling off period.
15.4 Reality Check: Mobilebet also provides you with an automatic reality check to get a clear indication of how long you have been playing on our games in a session. This feature will also allow you to see your wins and losses for that current session.
The customer support team will be more than grateful to help you set your own limits. In the Responsible Gaming section (under Independent Organizations) you will also find contact details where to seek for further professional advice with compulsive gambling problems.
16. DISCLAIMER OF WARRANTIES
16.1 Your use of the services is at your own risk. The services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Mobilebet, its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, licensors, and agents hereby expressly disclaim any and all representations and warranties of every kind, whether express or implied, regarding the services, its content, and any information or other materials provided by Mobilebet in connection with use of the services, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement and those
warranties arising by law, statute, usage of trade, or course of dealing.
Mobilebet makes no warranty that:
- The services will meet your requirements;
- The services will be uninterrupted, timely, accurate or error-free;
- The servers that make Mobilebet's service available are free of viruses or other harmful components;
- Any errors in our software will be corrected.
The security mechanisms incorporated into the services have inherent limitations and you acknowledge and agree that any material and/or data downloaded or otherwise obtained through use of the services is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system and any other property item or loss of data that results from any such activity.
The disclaimers contained in this paragraph are a material part of the agreement.
Some jurisdictions do not allow the exclusion of implied warranties. Accordingly, some of the above exclusions may not apply to you.
17. LIMITATIONS OF LIABILITY
17.1 To the fullest extent permitted by applicable law, under no circumstances, shall Mobilebet or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners, or licensors, be liable for any injury, loss, claim, damage or any indirect, incidental, special, punitive or consequential damages of any kind, or any damages whatsoever, including, without limitation, damages for loss of income, use, data, goodwill or other intangibles, whether or not advised of the possibility of such damages, and on any theory of liability (including negligence), arising out of or in connection with:
- Your use or inability to use the service;
- Goods, data, or services received through or advertised on the sites; Information received through the sites;
- Mistakes, omissions, interruptions, suspension, termination, deletion of files or e-mail, damages to computer systems or equipment or other property, unauthorized access to or alteration of your transmissions or data, errors, defects, viruses, delays in operation or transmission, or any failure of performance with respect to the site, including, without limitation, those that result from acts of god, communication failures, theft, destruction, or unauthorized access to Mobilebet's records, programs or services;
- Statements or conduct of any third party on the services;
- Any other matter relating to the services.
If you are dissatisfied with the service or the content available thereon, or with any of these terms of service, your only remedy is to discontinue using this services. The limitations of liability contained herein are a material part of the agreement.
Notwithstanding the foregoing, if Mobilebet or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors should be found liable for any loss or damage which arises out of or is in any way connected to the site, the liability of Mobilebet, or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors shall in no event exceed, in the aggregate, Euro 50.00 (Fifty).
17.2 Mobilebet shall not be responsible or liable for any loss or corruption of data or content that you may experience while using the service or otherwise. This includes, without limitation, the loss or corruption of data or content resulting from:
- Network, system, or server "crashes" or outages, or other power outages;
- Damage caused by viruses, worms, or security breaches, file corruption;
- Any other cause. Mobilebet assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, or use of, the services.
18. FORCE MAJEURE
18.1 Any failure or delay by Mobilebet in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay to the extent is caused by fire, flood, earthquake, elements of nature, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labor difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party non-performance or any other similar cause beyond the reasonable control of Mobilebet. Mobilebet does not accept any liability for the consequences arising out of any such force majeure events.
19. APPLICATION OF THE TERMS & CONDITIONS
19.1 These terms & conditions constitutes the entire agreement between you and Mobilebet and supersedes any and all prior and existing agreements regards to the site and the services provided by Mobilebet. You acknowledge that Mobilebet has not made any representations, promises or agreements to you relating to the subjects addressed by the terms & conditions that are not embodied herein.
20. GOVERNING LAW AND DISPUTES
20.1 By accessing the site and/or registering as a player with Mobilebet you agree that all matters relating to your access and use of services provided by Mobilebet shall be governed by and construed in accordance with the laws of Malta. Any dispute arising out of your use of the site and/or Mobilebet's services shall be settled by the courts of Malta and you hereby agree to submit to the exclusive jurisdiction of such courts.